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Terms & Conditions
TERMS AND CONDITIONS
Travel arrangements and prices detailed on this website are provided and coordinated by Beaudesert Shire Council and individual operators. Beaudesert Shire Council has taken due care and responsibility to verify and check all information. As the relevant accommodation and tour operators supply this information, Beaudesert Shire Council and Canungra Visitor Information Centre accept no responsibility for inaccuracy ro misdescription contained on the site.
Sales of services as contained on this website are made by Canungra Information Centre, only as an agent for the person, business or company providing these services. Canungra Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photgraphs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photgraphs may not ne specific to the actual room occupied. Maps are not to scale.
VALIDITY OF RATES
Accommodation costs are for room only and do not include transfer or breakfast costs unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax (GST). Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
DEPOSITS
Full payment must be made within 48 hours of receiving written confirmation (e-mail) from the Canungra Visitor Information Centre.
CANCELLATION POLICY
Whilst we provide a free booking service, cancellations of confirmed itneraries (where payment has been made) will attract a AUD$22 (incl GST) administration fee in addition to the cancellation fee of the service provider/operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
TOURS
These operators reserve the right to alter itineraries at any time as a result of fire, flodd, extreme weather conditions or any other circumstances beyond their control.
PRIVACY POLICY
At www.queenslandshiddenoasis.com we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number or e-mail address.
This privacy policy explains how www.queenslandshiddenoasis handles and protects you PII in accordance with commonly
accepted privacy principles.
www.queenslandshiddenoasis.com reserves the right to modifyor amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be e-mailed to tanya.l@bsc.qld.gov.au or sent via mail to Beaudesert Shire Council, PO Box 25 beaudesert, QLD 4285.
What information we collect
In an effort to keep our service as simple as possible we do not create, use or store profiles of our customers. we o nly record PII and other information that we reasonably require to do business with you.
www.queenslandshiddenoasis.com collects PII whe you:
• Make a booking - Your full name, address, e-mail address and phone number are taken each time you make a booking with www.queenslandshiddenoasis.com
• Contact www.queenslandshiddenoasis.com - we collect PII such as your full name, address, e-mail address and or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How we use your information
www.queenslandshiddenoasis.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.queenslandshiddenoasis.com may be used for:
• Purchasing of www.queenslandshiddenoasis.com products or services - Information collected when you purchase from www.queenslandshiddenoasis.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for suctomer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions - We will use your address, e-mail address and/or telephone nu,ber to contact you when you submit a question or suggestion.
Who we share your information with
www.queenslandshiddenoasis.com does not disclose any information about customer bookings to anyone except in the following circumstances:
• Suppliers - www.queenslandshiddenoasis.com provides the guest name, telephone number, address and e-mail address for each booking made to the relevant supplier. Our suppliers require this information for the booking and if they need to contact you about the booking. Although www.queenslandshiddenoasis.com offers product from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore we encourage you to review the privacy policies of any suppliers whose accommodation/tour you purchase on www.queenslandshiddenoasis.com
• Legal obligations - www.queenslandshiddenoasis.com may be required by law to disclose information provided by you to www.queenslandshiddenoasis.com for the purposes of obtaining products or services from www.queenslandshiddenoasis.com. www.queenslandshiddenoasis.com may also disclose information against someone who poses a threat to www.queenslandshiddenoasis.com s interests (such as customer fraud) or whose activities could cause harm to others.
How you control and access you information
www.queenslandshiddenoasis.com believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking Information - If at any time you would like to alter the PII you provided www.queenslandshiddenoasis.com.au in your booking, please contact us 1300 881 164
• General - If at anytime you wish to enquire about any of you PII that is stored by www.queenslandshiddenoasis.com please contact us 1300 881 164
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